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Explore opportunities to be part of our visionary team
Explore opportunities to be part of our visionary team
Life at Valor PayTech
Valor PayTech fosters a vibrant and nurturing work atmosphere that motivates employees to innovate and excel. The culture is deeply rooted in collaboration and ongoing development, offering team members abundant opportunities for professional advancement and skill improvement. Emphasizing innovation excellence and cultural expansion, the company greatly values the diversity of its workforce, believing it to be a cornerstone of its success.
Benefits of being part of our team
Competitive salary packages
Valor Paytech offers competitive salary packages, ensuring our employees are well-compensated for their skills and contributions.
Comprehensive health coverage
Enjoy a variety of health coverage packages to meet your diverse needs.
Career development
Valor PayTech believes that career development is a vital part of your professional journey and a vital investment in our collective success.
Paid time off and holidays
Ample paid leave and holiday benefits are provided to Valor employees.
Innovative culture
Valor PayTech fosters an innovative and dynamic culture, enriched by a diverse and globally dispersed workforce.
What your future colleagues saying
I recently completed 5 years at Valor PayTech. Valor is a fantastic place for learning, offering the unique opportunity to work across domains. With a culture that fosters innovation, it’s perfect for anyone looking to advance their career!
I joined Valor as the Director-QA and was impressed by the induction process. I am amazed with the feature-rich products, advanced product implementation and teams with strong technical expertise, at all levels. I am excited to be part of such an inspiring team!
I recently completed 5 years at Valor PayTech. Valor is a fantastic place for learning, offering the unique opportunity to work across domains. With a culture that fosters innovation, it’s perfect for anyone looking to advance their career!
Departments
Job openings
Business Analyst CRM Chennai, India
Experience: 5 – 8 Years
Job Type: Full Time
Job Description:
We are looking for an experienced Business Analyst with 5–8 years of expertise in payment gateway systems, transaction processing, or fintech solutions. The ideal candidate will bridge business objectives with technical implementation by translating complex requirements into clear functional solutions. This role plays a key part in driving projects related to POS, merchant onboarding, settlements, and payment integrations.
Key Responsibilities:
- Gather, analyze, and validate business and functional requirements from stakeholders across product, technology, and operations teams.
- Develop detailed BRDs, FRDs, and process workflows for payment-related enhancements and new features.
- Collaborate with developers and QA to ensure accurate implementation of business logic and compliance requirements.
- Participate in Agile ceremonies—sprint planning, backlog refinement, and UAT reviews.
- Conduct gap analysis and propose process improvements in existing payment workflows.
- Support integrations with banks, payment processors, and third-party APIs.
- Ensure alignment with industry regulations (PCI DSS, GDPR) and internal risk/compliance standards.
- Partner with business leads to define KPIs and success metrics for payment solutions.
- Provide mentorship and guidance to junior analysts as needed.
Requirements:
- Bachelor’s degree in Business, Finance, Computer Science, or related field.
- 5–8 years of experience as a Business Analyst in the fintech or payment domain.
- Strong understanding of payment gateways, transaction flow, settlements, reconciliation, and reporting systems.
- Hands-on experience in Agile and Waterfall methodologies.
- Proficient in tools such as JIRA, Confluence, and MS Visio.
- Excellent analytical, communication, and stakeholder management skills.
- Ability to work cross-functionally and manage end-to-end delivery of BA activities.
- Knowledge of PCI DSS, EMV, tokenization, and compliance frameworks preferred.
- CBAP / CCBA certification is an added advantage.
Technical Support Specialist Technical Support Jericho, NY, USA
Experience: 2+ Years
Job Type: Full Time
Job Description:
We are seeking a skilled and customer-focused Technical Support Specialist to provide frontline support for our payment technology products. This role involves assisting merchants and partners with technical inquiries, troubleshooting hardware and software issues, and ensuring a seamless customer experience.
Key Responsibilities:
- Deliver comprehensive technical support for Valor PayTech products and services
- Program, configure, and deploy merchant terminals and software
- Troubleshoot and resolve hardware/software issues with urgency and accuracy
- Respond to merchant requests and product concerns via phone, email, and live support channels
- Maintain strong relationships with merchants through consistent follow-up and support
- Apply knowledge of payment systems, POS hardware, and software applications
- Document support interactions and resolutions using internal CRM tools
Qualifications:
- Minimum 2 years of technical support or customer service experience (required)
- Familiarity with POS hardware, software, and procurement processes (preferred)
- Experience in computer technical support or onsite technician roles (a plus)
- Proficiency in Microsoft Excel and Outlook (required)
- Strong written and verbal communication skills
- Ability to learn new technologies quickly and work in a fast-paced environment
- Detail-oriented, organized, and self-motivated team player
- Passion for technology and problem-solving
Compensation and Benefits:
- Base salary: $22–$26 hourly
- Health and dental insurance
- 401(k) with company match
- Paid time off and holidays
- Career development and advancement opportunities
Technical Support Specialist (Bilingual Spanish/English) Technical Support Jericho, NY, USA
Experience: 2+ Years
Job Type: Full Time
Location: Remote (U.S.-based)
Job Description:
We are seeking a bilingual Technical Support Specialist fluent in Spanish and English to provide exceptional technical assistance to our merchant clients. This fully remote role requires strong troubleshooting skills, a customer-first mindset, and the ability to thrive in a fast-paced, dynamic environment.
Key Responsibilities:
- Deliver expert technical support for Valor’s payment products and services
- Troubleshoot hardware and software issues related to POS systems and payment terminals
- Configure, program, and deploy merchant terminals and software solutions
- Respond to merchant inquiries with urgency and professionalism
- Build and maintain strong relationships with clients to ensure satisfaction and retention
- Maintain accurate records of support interactions and resolutions
- Collaborate with internal teams to resolve complex issues and improve support processes
Qualifications Required:
- Fluent in Spanish and English
- Minimum 2 years of technical support or customer service experience
- Familiarity with POS hardware/software is a strong plus
- Proficiency in Microsoft Excel and Outlook
- Excellent communication and interpersonal skills
- Highly organized, detail-oriented, and self-motivated
- Quick learner with the ability to adapt in a fast-changing industry
Compensation and Benefits:
- Base salary: $45,760–$54,080
- Health and dental insurance
- 401(k) with company match
- Paid time off and holidays
- Career development and advancement opportunities
Technical Writer Gateway Chennai, India
Experience: 3 – 5 Years
Job Type: Full Time
Job Description:
Valor Paytech is a fast-growing leader in the payment technology sector, specializing in comprehensive solutions, including payment gateways, POS systems, payment switching technology, merchant portals, and ISO support. Our mission is to provide seamless, secure, and scalable payment processing experiences for our clients.
We are seeking a highly skilled and motivated Technical Writer / Content Writer to join our team. This role will be crucial in developing user-friendly documentation, clear guides, and engaging content to support our products and solutions for both technical and non-technical audiences.
Key Responsibilities:
- Documentation Creation: Develop, organize, and maintain accurate documentation for Valor Paytech’s suite of products, including Payment Gateway, POS systems, Payment Switching, Portals, and ISO support.
- Content Development: Write and update high-quality technical content, including product manuals, API documentation, user guides, release notes, FAQs, and troubleshooting guides.
- User-Centered Documentation: Create content that enhances the user experience, ensuring clarity for users with varying levels of technical knowledge.
- Collaboration: Work closely with product managers, software developers, engineers, and support teams to gather technical details and validate the accuracy of documentation.
- Content Optimization: Leverage SEO and best practices for online help and knowledge bases to improve accessibility and usability.
- Continuous Improvement: Maintain and improve existing documentation by incorporating user feedback, updating product changes, and adhering to evolving company standards.
- Project Management: Manage documentation projects from initiation to completion, ensuring timely delivery and alignment with project goals.
Requirements:
- Experience: 3+ years of experience in technical writing, content writing, or related field in a technology-driven environment, ideally within the payments or fintech industry.
- Domain Knowledge: Strong understanding of payment technologies, including Payment Gateways, POS systems, Payment Switches, and other payment processing concepts.
- Writing Skills: Exceptional written communication skills with a proven ability to convey complex technical information clearly and accurately for multiple audiences.
- Tools: Proficiency in documentation and content management tools (e.g., Confluence, JIRA, Adobe FrameMaker, MS Word, Markdown editors).
- Technical Aptitude: Ability to understand and document APIs, SDKs, and other developer-focused content.
- Research Skills: Strong ability to analyze technical information and conduct in-depth research to validate accuracy and completeness.
- Attention to Detail: Excellent editing, proofreading, and formatting skills.
- Collaboration: Proven experience working in cross-functional teams and adapting to a dynamic environment.
Preferred Qualifications:
- Education: Bachelor’s degree in English, Communications, Computer Science, or a related field.
- Payment Industry Certifications: Any relevant certifications or training in payment technologies, such as PCI-DSS or EMV standards, is a plus.
- SEO Knowledge: Familiarity with SEO best practices and tools to enhance online visibility of documentation and content.
What We Offer:
- Growth Opportunities: Join a fast-growing company with opportunities for career advancement.
- Dynamic Environment: Work on a variety of projects that shape the future of payment processing.
- Collaborative Culture: Work in a supportive, innovative team setting where your contributions are valued.
Data Analyst Analytics and Training Chennai, India
Experience: 5+ Years
Job Type: Full Time
Job Description:
- Gather data from various sources such as databases, data warehouses, and external APIs.
- Clean and preprocess data to ensure accuracy and completeness.
- Analyze large datasets using statistical techniques.
- Automate manual processes used for data reporting
- Reconcile data across multiple datasets
- Interpret trends and patterns in complex data sets.
- Generate actionable insights and present findings to stakeholders.
- Create visualizations, reports, and interactive dashboards for stakeholders to facilitate understanding of data trends and insights.
- Use tools like Tableau, Power BI, or Python libraries for data visualization.
- Write SQL queries to extract and manipulate data from databases.
- Collaborate with teams across the organization to identify opportunities for leveraging data to drive business solutions.
- Provide ad-hoc analysis and support special projects as needed.
- Stay updated with industry trends and best practices in data analysis and visualization.
- Recommend and implement process improvements for data collection, analysis, and reporting.
Requirements
- Bachelor’s degree in related field.
- Prior experience as a data analyst
- Proficiency in data analysis tools and languages such as Excel, SQL, Python, R, etc.
- Experience with data visualization tools like Tableau, Power BI, or similar.
- Strong analytical and problem-solving skills, with a keen attention to detail.
- Excellent communication and presentation skills, with the ability to explain technical concepts to non-technical audiences.
- Ability to work independently and as part of a team in a fast-paced environment.
- Candidates preferably from BFSI domain or from Fintech
Good to Have
- Experience with big data technologies (Hadoop, Spark, etc.).
- Knowledge of machine learning techniques and algorithms.
- Certification in relevant data analysis or business intelligence fields.
Senior Lead Tester CRM Chennai, India
Experience: 6+ Years
Job Type: Full Time
Job Description:
Looking for a highly skilled, hands-on Senior QA Tester with proven experience in functional, integration, and regression testing of Critical applications (Experience in handling CRM applications is an added advantage). Along with technical expertise, the role demands ownership of deliverables, passion for quality, and the ability to lead and guide a small QA team.
The candidate must demonstrate flexibility, willingness to take initiative, and the ability to adapt in critical project situations without being restricted by time-bound work patterns.
Key Responsibilities
- Hands-on Testing
- Design, develop, and execute comprehensive test scenarios, test cases, and test scripts.
- Perform functional, regression, integration, UI, and end-to-end testing.
- Conduct API testing (REST/SOAP) where integrations are involved.
- Manage test data creation and validation strategies.
- Test Ownership & Quality Assurance
- Take complete ownership of QA deliverables, from planning to execution and closure.
- Ensure defect identification, root cause analysis, and defect prevention measures are consistently applied.
- Track, monitor, and report testing progress and quality metrics.
- Maintain evidence for all critical test executions to support audit and compliance requirements.
- Team Leadership & Collaboration
- Lead, guide, and mentor a small QA team
- Review test artifacts prepared by junior testers and provide feedback.
- Coordinate with developers, business analysts, and project managers to ensure clear requirement understanding.
- Initiative & Flexibility
- Take additional responsibilities in test planning, release validation, and production verification.
- Be flexible and available during critical project phases (e.g., UAT, release cutover, production rollouts).
- Support/be willing to extend support for unplanned & new test initiatives.
Required Skills & Experience
- Must-Have Technical Skills
- 6+ years of QA experience with strong manual testing expertise (CRM-specific experience is an added advantage).
- Strong knowledge of test planning, execution, and defect lifecycle management.
- Hands-on experience in SQL/database queries for data validation.
- API testing knowledge using tools like Postman, SoapUI, or similar.
- Familiarity with automation basics (Selenium, Playwrignt, or CRM-specific automation tools) is a plus.
- Leadership & Soft Skills
- Prior experience leading a small QA team or mentoring junior testers.
- Strong communication and stakeholder management skills.
- High sense of ownership, accountability, and attention to detail.
- Willingness to go beyond time-bound tasks and extend support during critical releases.
- Passionate about quality, process improvements, and continuous learning.
Good to Have
- Exposure to CRM-specific workflows, customizations, and third-party integrations.
Why Join Us?
- Opportunity to work on a critical CRM project impacting core business operations.
- Chance to own QA deliverables end-to-end and influence the quality process.
- Exposure to both hands-on testing and leadership responsibilities.
- Dynamic work environment with flexibility, collaboration, and growth opportunities.
Relationship Manager Sales Jericho, NY, USA
Experience: 2+ Years
Job Type: Full Time
Job Description:
We’re looking for a proactive and detail-oriented Relationship Manager to support our Sales team and ensure a smooth post-sales experience for our clients. This role is ideal for someone who thrives in a fast-paced environment and enjoys building strong client relationships while coordinating across departments.
Key Responsibilities
- Oversee post-sales activities, including reviewing and processing new customer applications for accuracy and completeness
- Serve as a primary point of contact for clients, providing updates, product information, and timely responses to inquiries
- Build and maintain long-term relationships with clients, ensuring satisfaction and retention
- Collaborate with internal teams to resolve customer issues and ensure a seamless experience
- Support sales representatives by addressing client questions and providing product knowledge
- Develop a deep understanding of Valor PayTech’s products and services to effectively assist clients
- Represent Valor PayTech at trade shows and events, engaging with attendees and promoting our solutions
Qualifications and Experience:
Required:
- 2+ years of experience in customer service or relationship/account management
- 2+ years in an administrative or sales support role
- Proficiency in Google Workspace (Docs, Sheets) and MS Outlook
- Strong communication skills—both written and verbal
- Ability to work efficiently in a dynamic, fast-paced environment
- Quick learner with adaptability in a rapidly evolving industry
Preferred:
- Experience with CRM systems
- Familiarity with social media platforms (LinkedIn, Facebook)
- Prior experience working trade show booths or public-facing events
Compensation and Benefits:
- Base salary: $65,000–$75,000 annually
- Health and dental insurance
- 401(k) with company match
- Paid time off and holidays
- Career development and advancement opportunities
Technical Account Manager Technical Support Jericho, NY, USA
Experience: 2+ Years
Job Type: Full Time
Job Description:
We are looking for a technically skilled and client-focused Technical Account Manager to serve as the connection between our partners and global engineering teams. This role involves managing technical requests, coordinating feature enhancements and bug fixes, and supporting successful integrations with our payment platform. It’s a hands-on position ideal for someone who enjoys problem-solving, writing and testing code, and working directly with clients in a fast-paced fintech environment.
Responsibilities:
- Serve as the main technical contact for ISVs and ISOs, handling integration requests, bug reports, and feature updates
- Create and manage 5–10 detailed support tickets daily using internal systems
- Collaborate with software development teams in India to track progress and clarify requirements
- Test and validate bug fixes and new features using Python and API testing tools
- Simulate and verify endpoint functionality using HTTP requests and command-line tools
- Troubleshoot technical issues across Windows and Linux environments
- Communicate effectively with both technical and non-technical stakeholders
- Support external developers and partners throughout the integration process
Qualifications:
Required:
- At least 2 years of experience in technical support, developer relations, or technical account management
- Experience working with ISVs in the payments industry
- Proficiency in Python and command-line operations
- Strong understanding of client-server architecture and API debugging
- Experience with WebRequest-based API testing
- Comfortable working in both Windows and Linux environments
- Excellent communication and problem-solving skills
- Familiarity with ticketing systems and Agile/Scrum methodologies
Preferred:
- Experience working with international development teams
- Background in fintech or payment processing platforms
Compensation and Benefits:
- Base salary: $80,000 – $85,000
- Health and dental insurance
- 401(k) with company match
- Paid time off and holidays
- Career development and advancement opportunities
Let’s create great things together!
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