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Life at Valor PayTech
Valor PayTech fosters a vibrant and nurturing work atmosphere that motivates employees to innovate and excel. The culture is deeply rooted in collaboration and ongoing development, offering team members abundant opportunities for professional advancement and skill improvement. Emphasizing innovation excellence and cultural expansion, the company greatly values the diversity of its workforce, believing it to be a cornerstone of its success.
Benefits of being part of our team
Competitive salary packages
Valor Paytech offers competitive salary packages, ensuring our employees are well-compensated for their skills and contributions.
Comprehensive health coverage
Enjoy a variety of health coverage packages to meet your diverse needs.
Career development
Valor PayTech believes that career development is a vital part of your professional journey and a vital investment in our collective success.
Paid time off and holidays
Ample paid leave and holiday benefits are provided to Valor employees.
Innovative culture
Valor PayTech fosters an innovative and dynamic culture, enriched by a diverse and globally dispersed workforce.
What your future colleagues saying
I recently completed 5 years at Valor PayTech. Valor is a fantastic place for learning, offering the unique opportunity to work across domains. With a culture that fosters innovation, it’s perfect for anyone looking to advance their career!
I joined Valor as the Director-QA and was impressed by the induction process. I am amazed with the feature-rich products, advanced product implementation and teams with strong technical expertise, at all levels. I am excited to be part of such an inspiring team!
I recently completed 5 years at Valor PayTech. Valor is a fantastic place for learning, offering the unique opportunity to work across domains. With a culture that fosters innovation, it’s perfect for anyone looking to advance their career!
Departments
Job openings
Data Analyst Analytics and Training Chennai, India
Experience: 5+ Years
Job Type: Full Time
Job Description:
- Gather data from various sources such as databases, data warehouses, and external APIs.
- Clean and preprocess data to ensure accuracy and completeness.
- Analyze large datasets using statistical techniques.
- Automate manual processes used for data reporting
- Reconcile data across multiple datasets
- Interpret trends and patterns in complex data sets.
- Generate actionable insights and present findings to stakeholders.
- Create visualizations, reports, and interactive dashboards for stakeholders to facilitate understanding of data trends and insights.
- Use tools like Tableau, Power BI, or Python libraries for data visualization.
- Write SQL queries to extract and manipulate data from databases.
- Collaborate with teams across the organization to identify opportunities for leveraging data to drive business solutions.
- Provide ad-hoc analysis and support special projects as needed.
- Stay updated with industry trends and best practices in data analysis and visualization.
- Recommend and implement process improvements for data collection, analysis, and reporting.
Requirements
- Bachelor’s degree in related field.
- Prior experience as a data analyst
- Proficiency in data analysis tools and languages such as Excel, SQL, Python, R, etc.
- Experience with data visualization tools like Tableau, Power BI, or similar.
- Strong analytical and problem-solving skills, with a keen attention to detail.
- Excellent communication and presentation skills, with the ability to explain technical concepts to non-technical audiences.
- Ability to work independently and as part of a team in a fast-paced environment.
- Candidates preferably from BFSI domain or from Fintech
Good to Have
- Experience with big data technologies (Hadoop, Spark, etc.).
- Knowledge of machine learning techniques and algorithms.
- Certification in relevant data analysis or business intelligence fields.
Digital Marketing Executive Creative Chennai, India
Experience: 2 – 4 Years
Job Type: Full Time
Job Description:
As a Digital Marketing Executive, you will be responsible for managing and executing organic marketing strategies across SEO, Social Media Optimization, and Email Marketing. The ideal candidate will be performance-driven, highly organized, and passionate about using the latest tools and trends to grow visibility, engagement, and conversions.
Key Responsibilities:
Organic SEO (Search Rankings Focus)
- Conduct advanced keyword research, competitor analysis, and technical audits.
- Optimize website elements including meta titles, descriptions, schema, and internal linking.
- Improve technical SEO aspects including site speed, mobile optimization, and crawlability.
- Collaborate with content creators to publish SEO-rich blogs, landing pages, and resources.
- Monitor SERP performance using Google Analytics, Search Console, Ahrefs/SEMrush, etc.
- Share monthly reports with actionable SEO insights and improvements.
Social Media Optimization (SMO)
- Manage and grow presence on LinkedIn, Instagram, YouTube, Facebook, X (Twitter), and Pinterest.
- Develop and schedule content calendars with creatives, carousels, stories, reels, and more.
- Drive brand engagement through trending posts, campaigns, and community management.
- Monitor analytics to boost engagement (likes, shares, comments, saves, followers).
Email Marketing (HubSpot Focus)
- Design and execute high-performance email campaigns using HubSpot.
- Segment lists and personalize content for better open rates and click-throughs.
- A/B test subject lines, content blocks, and CTAs.
- Analyze performance and continuously optimize for delivery, engagement, and conversions.
Qualifications:
- 2–4 years of hands-on experience in Organic SEO, SMO, and Email Marketing.
- Solid knowledge of tools like Google Analytics, Search Console, Ahrefs, SEMrush.
- Experience with HubSpot or similar email marketing platforms.
- Familiarity with WordPress, basic HTML/CSS, and landing page optimization.
- Excellent writing, reporting, and communication skills.
- Strong awareness of digital marketing trends, AI tools, and platform algorithms.
Key Competencies:
- Data-driven decision-making
- Strategic and creative mindset
- Strong execution skills and consistency
- Team player with the ability to manage time and tools
- Passion for testing, learning, and continuous improvement
What We Offer:
- Collaborative, fast-paced work environment
- Creative freedom with measurable results
- Access to the latest tools and marketing innovations
- Opportunity to make a real impact on a growing FinTech brand
Senior Lead Tester CRM Chennai, India
Experience: 6+ Years
Job Type: Full Time
Job Description:
Looking for a highly skilled, hands-on Senior QA Tester with proven experience in functional, integration, and regression testing of Critical applications (Experience in handling CRM applications is an added advantage). Along with technical expertise, the role demands ownership of deliverables, passion for quality, and the ability to lead and guide a small QA team.
The candidate must demonstrate flexibility, willingness to take initiative, and the ability to adapt in critical project situations without being restricted by time-bound work patterns.
Key Responsibilities
- Hands-on Testing
- Design, develop, and execute comprehensive test scenarios, test cases, and test scripts.
- Perform functional, regression, integration, UI, and end-to-end testing.
- Conduct API testing (REST/SOAP) where integrations are involved.
- Manage test data creation and validation strategies.
- Test Ownership & Quality Assurance
- Take complete ownership of QA deliverables, from planning to execution and closure.
- Ensure defect identification, root cause analysis, and defect prevention measures are consistently applied.
- Track, monitor, and report testing progress and quality metrics.
- Maintain evidence for all critical test executions to support audit and compliance requirements.
- Team Leadership & Collaboration
- Lead, guide, and mentor a small QA team
- Review test artifacts prepared by junior testers and provide feedback.
- Coordinate with developers, business analysts, and project managers to ensure clear requirement understanding.
- Initiative & Flexibility
- Take additional responsibilities in test planning, release validation, and production verification.
- Be flexible and available during critical project phases (e.g., UAT, release cutover, production rollouts).
- Support/be willing to extend support for unplanned & new test initiatives.
Required Skills & Experience
- Must-Have Technical Skills
- 6+ years of QA experience with strong manual testing expertise (CRM-specific experience is an added advantage).
- Strong knowledge of test planning, execution, and defect lifecycle management.
- Hands-on experience in SQL/database queries for data validation.
- API testing knowledge using tools like Postman, SoapUI, or similar.
- Familiarity with automation basics (Selenium, Playwrignt, or CRM-specific automation tools) is a plus.
- Leadership & Soft Skills
- Prior experience leading a small QA team or mentoring junior testers.
- Strong communication and stakeholder management skills.
- High sense of ownership, accountability, and attention to detail.
- Willingness to go beyond time-bound tasks and extend support during critical releases.
- Passionate about quality, process improvements, and continuous learning.
Good to Have
- Exposure to CRM-specific workflows, customizations, and third-party integrations.
Why Join Us?
- Opportunity to work on a critical CRM project impacting core business operations.
- Chance to own QA deliverables end-to-end and influence the quality process.
- Exposure to both hands-on testing and leadership responsibilities.
- Dynamic work environment with flexibility, collaboration, and growth opportunities.
Technical Account Manager Technical Support Jericho, NY, USA
Experience: 2+ Years
Job Type: Full Time
Job Description:
We are looking for a technically skilled and client-focused Technical Account Manager to serve as the connection between our partners and global engineering teams. This role involves managing technical requests, coordinating feature enhancements and bug fixes, and supporting successful integrations with our payment platform. It’s a hands-on position ideal for someone who enjoys problem-solving, writing and testing code, and working directly with clients in a fast-paced fintech environment.
Responsibilities:
- Serve as the main technical contact for ISVs and ISOs, handling integration requests, bug reports, and feature updates
- Create and manage 5–10 detailed support tickets daily using internal systems
- Collaborate with software development teams in India to track progress and clarify requirements
- Test and validate bug fixes and new features using Python and API testing tools Simulate and verify endpoint functionality using HTTP requests and command-line tools
- Troubleshoot technical issues across Windows and Linux environments
- Communicate effectively with both technical and non-technical stakeholders
- Support external developers and partners throughout the integration process
Qualifications:
Required:
- At least 2 years of experience in technical support, developer relations, or technical account management
- Experience working with ISVs in the payments industry
- Proficiency in Python and command-line operations
- Strong understanding of client-server architecture and API debugging
- Experience with WebRequest-based API testing
- Comfortable working in both Windows and Linux environments
- Excellent communication and problem-solving skills
- Familiarity with ticketing systems and Agile/Scrum methodologies
Preferred:
- Experience working with international development teams
- Background in fintech or payment processing platforms
Compensation and Benefits:
- Base salary: $80,000 – $85,000
- Health and dental insurance
- 401(k) with company match
- Paid time off and holidays
- Career development and advancement opportunities
Technical Support Specialist Technical Support Jericho, NY, USA
Experience: 2+ Years
Job Type: Full Time
Job Description:
We are seeking a skilled and customer-focused Technical Support Specialist to provide frontline support for our payment technology products. This role involves assisting merchants and partners with technical inquiries, troubleshooting hardware and software issues, and ensuring a seamless customer experience.
Key Responsibilities:
- Deliver comprehensive technical support for Valor PayTech products and services
- Program, configure, and deploy merchant terminals and software
- Troubleshoot and resolve hardware/software issues with urgency and accuracy
- Respond to merchant requests and product concerns via phone, email, and live support channels
- Maintain strong relationships with merchants through consistent follow-up and support
- Apply knowledge of payment systems, POS hardware, and software applications
- Document support interactions and resolutions using internal CRM tools
Qualifications:
- Minimum 2 years of technical support or customer service experience (required)
- Familiarity with POS hardware, software, and procurement processes (preferred)
- Experience in computer technical support or onsite technician roles (a plus)
- Proficiency in Microsoft Excel and Outlook (required)
- Strong written and verbal communication skills
- Ability to learn new technologies quickly and work in a fast-paced environment
- Detail-oriented, organized, and self-motivated team player
- Passion for technology and problem-solving
Compensation and Benefits:
- Base salary: $22–$26 hourly
- Health and dental insurance
- 401(k) with company match
- Paid time off and holidays
- Career development and advancement opportunities
Technical Support Specialist (Bilingual Spanish/English) Technical Support Jericho, NY, USA
Experience: 2+ Years
Job Type: Full Time
Location: Remote (U.S.-based)
Job Description:
We are seeking a bilingual Technical Support Specialist fluent in Spanish and English to provide exceptional technical assistance to our merchant clients. This fully remote role requires strong troubleshooting skills, a customer-first mindset, and the ability to thrive in a fast-paced, dynamic environment.
Key Responsibilities:
- Deliver expert technical support for Valor’s payment products and services
- Troubleshoot hardware and software issues related to POS systems and payment terminals
- Configure, program, and deploy merchant terminals and software solutions
- Respond to merchant inquiries with urgency and professionalism
- Build and maintain strong relationships with clients to ensure satisfaction and retention
- Maintain accurate records of support interactions and resolutions
- Collaborate with internal teams to resolve complex issues and improve support processes
Qualifications Required:
- Fluent in Spanish and English
- Minimum 2 years of technical support or customer service experience
- Familiarity with POS hardware/software is a strong plus
- Proficiency in Microsoft Excel and Outlook
- Excellent communication and interpersonal skills
- Highly organized, detail-oriented, and self-motivated
- Quick learner with the ability to adapt in a fast-changing industry
Compensation and Benefits:
- Base salary: $45,760–$54,080
- Health and dental insurance
- 401(k) with company match
- Paid time off and holidays
- Career development and advancement opportunities
Let’s create great things together!
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